Know what the service is before you use it.
Clear answers about our role, fees, reservations, changes and refunds.
Questions travelers ask us most.
Still unsure? Call us and ask before proceeding.
PlanMyJourneys is an independent travel assistance website focused on passenger rail journey planning and reservation-related support in the United States and Canada.
No. We are not a railway operator, government agency, official carrier booking desk or official representative of a transportation provider.
We can help organize trip information, discuss route and schedule considerations, review passenger details, explain reservation steps, and discuss change or cancellation options based on available provider rules.
No. Provider fares, taxes, inventory and availability are controlled by the applicable transportation provider and can change without notice.
A separate assistance or service fee may apply to some transactions. If it applies, it will be disclosed before you authorize payment. Provider fares and charges are separate.
No. Refund eligibility depends on the provider rules, fare type, timing, ticket status and other transaction-specific conditions.
Contact us as soon as possible with your confirmation details. We can review the request, but any change remains subject to provider availability, fare differences, penalties and applicable service charges.
Call +1 (844) 676-1020, email info@journeyfare.com, or write to 8 The Green Ste R, Dover, DE 19901, United States.