1. Agreement to These Terms
By using planmyjourneys.com or requesting assistance from PlanMyJourneys, you agree to these Terms of Service. If you do not agree, do not use the service.
2. Independent Travel Assistance
PlanMyJourneys is an independent travel assistance website. We are not a railway operator, station operator, government agency, or official carrier booking desk. We do not control transportation operations, carrier schedules, equipment, inventory or provider policies.
3. Scope of Assistance
Our services may include helping customers organize trip information, understand route or schedule choices, communicate reservation preferences, and request help with booking, changes or cancellations. The exact service provided depends on the request and available provider systems.
4. Carrier Contract
Transportation is supplied by the applicable carrier, not PlanMyJourneys. A ticket or reservation is subject to that provider’s conditions of carriage, fare rules, baggage rules, accessibility procedures, schedule changes and other terms.
5. Fares and Availability
Fares, inventory and schedules may change at any time until a transaction is completed and confirmed. A displayed or discussed amount is not guaranteed until the reservation is successfully issued or otherwise confirmed.
6. Service and Assistance Fees
PlanMyJourneys may charge a separate service or assistance fee for some transactions. When a fee applies, it will be disclosed before authorization. The fee is separate from the carrier fare, taxes and provider charges.
7. Customer Review and Authorization
Before authorizing a purchase, you are responsible for reviewing traveler names, origin, destination, dates, passenger details, fare conditions, provider charges and any disclosed PlanMyJourneys fee. Your authorization permits the transaction to proceed based on the information confirmed.
8. Passenger Information
You are responsible for providing accurate passenger information and any information required by the transportation provider. Name corrections and other changes may be restricted or chargeable under provider rules.
9. Changes and Rebooking
Change requests are subject to provider rules, availability, fare differences, penalties and any applicable assistance fee. We cannot guarantee that a requested alternative will be available.
10. Cancellations and Refunds
Cancellation and refund eligibility is governed primarily by the fare and provider rules. See our Refund Policy for additional information about assistance fees, timing and how requests are handled.
11. Schedule Changes and Disruptions
Transportation providers may modify schedules, stations, equipment or services. PlanMyJourneys does not control these operational decisions and is not responsible for provider-caused delays, cancellations or missed connections, although we may provide reasonable assistance when requested.
12. Website Information
Website content is for general planning and service information. Schedules, amenities, rules and travel requirements can change. Customers should verify time-sensitive details before travel.
13. Prohibited Use
You may not misuse the website, interfere with its operation, submit fraudulent information, attempt unauthorized access, or use the service for unlawful activity.
14. Third-Party Services
Links, reservation systems, processors and communication services operated by third parties may be subject to separate terms. PlanMyJourneys does not control those third-party systems.
15. Limitation of Role
To the extent permitted by law, PlanMyJourneys is responsible only for its own assistance services and not for the actual transportation, carrier operations, weather events, government actions, provider system failures or other matters outside our reasonable control.
16. Updates to Terms
We may update these Terms when our services, policies or legal requirements change. The posted version governs use of the website from its effective posting date.
17. Contact
Questions about these Terms can be directed to info@journeyfare.com, +1 (844) 676-1020, or 8 The Green Ste R, Dover, DE 19901, United States.