1. Purpose of This Policy
This Refund Policy explains how cancellation and refund requests are handled when a customer has used PlanMyJourneys for independent travel and reservation assistance.
2. Carrier Fare vs. PlanMyJourneys Fee
A transportation provider’s fare, taxes and penalties are separate from any PlanMyJourneys service or assistance fee. Each component can have different refund rules.
3. Carrier-Controlled Refund Eligibility
Whether the transportation fare is refundable depends on the provider, fare type, ticket status, time of request, travel date and other provider rules. PlanMyJourneys cannot override those rules or guarantee approval.
4. Non-Refundable or Restricted Fares
Some fares may be non-refundable, partially refundable, exchange-only, credit-only or subject to a cancellation penalty. These restrictions can reduce or eliminate the amount returned by the provider.
5. PlanMyJourneys Service Fees
An assistance fee may compensate PlanMyJourneys for work already performed in researching, arranging, issuing, changing or cancelling a reservation. Once the relevant assistance has been performed, that fee may be non-refundable unless otherwise disclosed or required by law.
6. Before Work Is Performed
If a customer cancels an assistance request before chargeable work has begun or before a transaction is authorized, no service fee will be charged for work not performed. Transaction-specific circumstances may vary.
7. How to Request a Cancellation
Contact us promptly at the phone number or email listed on this website. Provide the traveler name, relevant confirmation information and the requested action. Do not send full payment-card details by ordinary email.
8. Changes Instead of Cancellation
Where permitted, a provider may allow a date or itinerary change instead of a refund. Fare differences, provider penalties and an assistance fee may apply to the new arrangement.
9. Provider-Initiated Disruptions
If a provider cancels or materially changes a service, available remedies are determined by that provider’s rules and applicable law. We can help explain or request available options but cannot guarantee a particular outcome.
10. Processing Time
Approved refunds are not always immediate. Provider processing, agency handling and payment-network settlement can each add time. The final posting date can also depend on your bank or card issuer.
11. Original Form of Payment
Where a refund is approved, it is generally returned through the payment method or process allowed by the provider and payment system. Alternative methods may not be available.
12. Duplicate or Incorrect Charges
If you believe you were charged incorrectly or more than once, contact us promptly so the transaction can be reviewed. Providing the date, amount and last four digits or transaction reference can help identify the payment without sending full card details.
13. Chargebacks and Disputes
Before initiating a payment dispute, contact us so we can review any charge and provide transaction information. This does not limit any rights you may have with your payment provider or under applicable law.
14. No Guarantee of Refund Amount
Any estimate of a potential refund remains subject to final provider calculation, penalties, taxes, exchange rates, payment-network adjustments and other applicable terms.
15. Contact for Refund Requests
Call +1 (844) 676-1020 or email info@journeyfare.com. Written correspondence may be sent to 8 The Green Ste R, Dover, DE 19901, United States.