1. Scope of this Privacy Policy
This Privacy Policy explains how PlanMyJourneys, through planmyjourneys.com, handles personal information submitted through our website, email, telephone interactions and travel-assistance communications. It applies to information we control in connection with our own services; a transportation provider may separately process information under its own privacy practices.
2. Information You Provide
Depending on your request, we may receive your name, phone number, email address, departure and destination cities, travel dates, passenger count, passenger names, age-related information needed for fare categories, accessibility-related requests you choose to disclose, and notes about the trip. Do not send sensitive payment information through ordinary email or website inquiry fields.
3. Reservation and Transaction Information
If you proceed with assisted reservation support, transaction-related information may include quoted fare information, service fees, confirmation references, change or cancellation requests and records of your authorization. Payment-card information, when required, should be handled only through an appropriate payment process and not retained in ordinary inquiry emails.
4. Information Collected Automatically
Our hosting, security, analytics or advertising technology may collect technical information such as IP address, browser type, device type, referring page, approximate location derived from IP, pages viewed and timestamps. This information can help secure the website and understand general usage.
5. How We Use Information
We use information to respond to inquiries, provide requested travel assistance, communicate about a trip, support reservation-related requests, maintain business records, prevent fraud or misuse, comply with legal obligations, improve website performance and understand how customers reach the site.
6. Sharing With Transportation and Service Providers
Information may be shared with transportation providers, reservation systems, payment processors, communications vendors, hosting providers or other vendors when reasonably necessary to complete or support the service you request. These third parties may operate under their own terms and privacy policies.
7. Advertising and Analytics
We may use analytics or advertising services to measure website performance and marketing effectiveness. Where required, consent choices or browser settings may affect the use of cookies and similar technologies.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, transaction records, accounting, fraud prevention and legal obligations. Retention periods can vary based on the type of record.
9. Security
We use reasonable administrative and technical measures intended to protect personal information. No website, email, telephone or payment system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information.
10. Your Choices
You may request correction of inaccurate contact information, ask us to stop non-essential marketing communications, or contact us with privacy questions. Certain records may need to be retained for legal, accounting, fraud-prevention or transaction-support purposes.
11. Children
Our services are intended for adults arranging travel. We do not knowingly solicit personal information directly from children for independent use of the website. A parent or guardian should handle travel arrangements for minors where required.
12. External Websites
Links to transportation providers or other third parties are provided for convenience. Their websites and privacy practices are outside our control.
13. International Processing
Because travel services and technology providers may operate across borders, information may be processed in jurisdictions different from your location, subject to applicable law and service-provider safeguards.
14. Policy Updates
We may update this Policy when our services, vendors, legal obligations or operational practices change. The version posted on this website is the current version.
15. Contact Us
Privacy questions may be sent to info@journeyfare.com, by phone at +1 (844) 676-1020, or by mail to 8 The Green Ste R, Dover, DE 19901, United States.